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High-Quality Cookware Worthy Of An Australian Home Cook.
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Frequently Asked Questions
Is the Titanium Hammered Pan compatible with all cooktops?
Yes – it’s built to work seamlessly across all stovetops, including induction, gas, electric, and ceramic.
Does the Anti-Fatigue Kitchen Mat really reduce foot pain?
Yes! The 8mm cushioning absorbs pressure from standing, significantly reducing strain on your feet, knees, and lower back. Most customers notice the difference within minutes of standing on it.
Where are you located?
Our head office is located in Sydney
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@pristinekitchen.co
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
We're on a mission to bring quality kitchenware to every Australian home. We have over 20,000 happy customers who can vouch that they are better off after we have helped them!
Fast, Free & Secure Shipping Australia Wide
Sometime, it seems to take forever for your products to arrive. At Pristine Kitchen, we only use the best couriers, meaning you receive fast and secure delivery. Plus, if your items get lost or damaged in transit, you are covered with a full replacement.